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Technical Support
Bolero’s Support infrastructure is designed to provide both technical assistance and customer service to our global client base.
With support staff located in offices in the USA, Europe, Korea, Hong Kong and Japan, we are able to offer a 'follow-the-sun' model for our support services. Each regional office is backed by a global infrastructure, ensuring consistent worldwide support and enabling issue resolution to progress round the clock.
All offices provide proactive customer service and a first point of contact for support in the local language. Additionally, all regional offices have access to experts in key areas of the Bolero Application suites.
Key features of Bolero’s support services include:
- Personalised service with assigned Regional Account Manager
- Regional support centre access during local business hours
- Proactive notification services
- Notification of product upgrades and updates
- User documentation available via secure website
Continue to Contact Us
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